Your emails end up in spam. Or don't arrive at all. Or they arrive, but someone is receiving emails that appear to come from your domain. These are solvable problems.
Four recurring patterns we find in the first 30 minutes of an assessment.
We analyse the complete mail flow: DNS records, DMARC configuration (with active reporting), Exchange Online connectors, transport rules, tenant reputation. Then we act on every critical point, testing each change before applying it.
DMARC shouldn't be put into enforcement without a monitoring period — we manage it correctly. The observation phase exists to discover the legitimate senders nobody remembers. Only after that do we move to quarantine, and finally to reject.
DNS, DMARC reports, EXO connectors, tenant IP reputation.
Progressive SPF, DKIM, DMARC. Connector and transport rule cleanup.
DNS documentation, deliverability runbook, active DMARC monitoring report.
Tangible outputs. No vague promises — every item is an artefact that stays in your tenant.
Mailflow is one of the most delicate points of an M365 tenant — every wrong change stops email. We work methodically: first understand, then act. The DMARC monitoring phase isn't an inconvenience: it's what separates a migration that works from one that silences your CRM notifications for two weeks.
An initial 30-minute call to understand your mailflow situation. Often the first 10 minutes are enough to identify the issue.